FAQ’s

Here is a list of Frequently Asked Questions. Just click on the question to view answer. Please feel free to make any inquiries by using our contact form.

General (10)

What are your business hours?

Nerd Busters is available for in-home appointments weekdays from 9AM to 9PM and weekends from 11AM to 5PM. For emergencies and after hours calls, please send us a message using our contact form.

Where are you located?

We are located in the first floor of ActivSpace at 3150 18th St. #105, San Francisco, CA. You can enter the shop from the sidewalk on Treat Ave., located between 17th and 18th. Treat is a one way street, so if you arrive by car, you will want to approach from 17th St.

*We were previously located in space #366. However, you no longer need to use the door that requires that you press 366 on the keypad. We are in #105, and it is accessible from the sidewalk.

Can I just stop by?

Generally, yes. However, it’s safest to call or email first prior to stopping by 888.678.6373 or support@nerdbsuters.net.

How much do you charge?

Our normal rate is $125 for the first hour. We bill in increments of 15 minutes after the initial hour with a minimum charge of $125.

Work performed at our shop is $100/hr and most repairs can be completed in 1-2 labor hours. Actual time to complete repair may take 24-48 hours or more as much of the diagnostic and repair process involves automatic processes that take many hours to run.

What areas do you service?

We provide support services to most of the peninsula and San Francisco Bay Area: Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Los Altos, Los Altos Hills, Menlo Park, Millbrae, Palo Alto, Portola Valley, Redwood City, Redwood Shores, San Bruno, San Carlos, San Mateo, South San Francisco, San Francisco, Woodside and anywhere in between. If your location is outside of the services areas listed above, we may charge a supplemental travel fee or minimum rate.

Is my computer worth repairing?

Computer technology advances rapidly enough that it is often better to simply replace your computer than repair it. If it makes more sense to recycle your computer than repair it, we will let you know before performing any repairs.

Do you offer a no fix/no fee guarantee?

Nerd Busters charges for both diagnosing and fixing the problem on an hourly basis. Just think of us like a doctor for your tech needs. Because problems can vary greatly, we have a minimum $50 diagnostic fee. We do however, guarantee our services. Please see our Warranty and Performance Guarantee page for more info.

Do you offer remote support services?

Yes, but only after we’ve made an initial site visit. We value personal customer relationships so remote support services are only offered to existing customers.

Do you buy used computers or phones?

No. But we can recycle them for you.

Can you fix my PS3, Xbox 360, Wii, or other game console?

No. We do not currently fix any game consoles. But we can recycle them for you.

Getting Started (2)

How does this whole thing work?

Nerd Busters can perform installations, troubleshooting, and repairs at your home, business, or at our Mission office. We do computer repair, wired and wireless networking, audio/video, home theater, and consulting. Start by contacting us via the contact form with detailed information about what you need help with. We’ll take it from there.

What do I bring with me when I drop my computer off?

Please bring the power cord if you are dropping off a laptop. Unless you have a miniature desktop that uses a round power plug, you do not need to bring in the power cable for your desktop computer, as they are universal.

If you need software installed or reinstalled, please provide the CD/DVD or file for your software as well as any required product keys.

If you need data recovery, please provide a USB flash drive or external hard drive as a destination for your data.

To expedite the repair, please run Software Update a Mac or Windows Update on a Windows PC to get the latest updates for your system before bringing it into our shop. Many problems are solved by simply updating your operating system.

 

Mac (3)

I’m having problems with my PowerBook, iBook, or PowerMac. Can you help?

PowerPC Macs (like the ones listed in the question title) no longer receive software updates from Apple. Therefore, there are many compatibility issues with these models when used with current hardware and software, including the technology used in many browsers and websites. If you are having problems with your PowerPC Mac, you should buy a new computer.

My Mac is getting slow. What can I do?

There are numerous reasons your Mac may be slow, but the first thing you should do is to run Software Update. After you have received the latest updates or confirmed that you are already up to date, you should verify and repair disk permissions in Disk Utility. You can find Disk Utility by using Spotlight (the magnifying class in the top right corner of the menu bar) or within the Utilities folder inside the Applications folder.

After opening Disk Utility, select the volume under your hard drive. The hard drive is listed with the capacity followed by the manufacturer. The volume is just below that, and it is the name of your hard drive. After selecting the volume, click Verify Disk Permissions. When it finishes, click Repair Disk Permissions.

If your Mac is still slow after performing the above steps, check to see if your hard drive is full. If so, free up some space by moving files to an external hard drive or cloud-based storage. Lastly, upgrading from a hard drive to an SSD or upgrading your RAM will make it faster. We can perform all of the above for you, including a hardware upgrade.

What is the latest version of Mac OS X?

Mac OS X 10.8 – also called Mountain Lion. In addition to the major versions, there are minor revisions available through Software Update. At the time of this writing, Mountain Lion’s latest revision is 10.8.3. If you have Lion, the latest revision is 10.7.5. For Snow Leopard, 10.6.8. More information is available here.

Previous versions:

  • Mac Os X 10.7 Lion
  • Mac Os X 10.6 Snow Leopard
  • Mac Os X 10.5 Leopard
  • Mac Os X 10.4 Tiger
  • Mac Os X 10.3 Panther
  • Mac Os X 10.2 Jaguar
  • Mac Os X 10.1 Puma
  • Mac Os X 10.0 Cheetah

Mobile Devices (4)

Do you fix Android phones?

We do not fix Android phones at this time.

Can you fix my iPhone?

We can replace broken screens and other components in the following iPhones:

  • iPhone 3G
  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPhone 5

We do not fix issues with the first iPhone. And there is no such thing as an iPhone 4GS.

Can you fix my BlackBerry?

We do not fix BlackBerry products at this time.

Can you help me with iCloud?

Yes. We assist with problems associated with synchronizing devices that use iCloud.  These include iPhones, iPads, Mac computers, and PCs with Windows Vista SP2, Windows 7, or Windows 8.

Peripherals (1)

Do you repair printers?

No, we don’t offer printer repair. We can only troubleshoot and fix connection issues and would refer you to the manufacturer website for service.

Windows (4)

Windows says updates are available. Should I update?

Windows Vista, 7, and 8 are updated via the Windows Update interface. It is usually okay to let it install recommended updates, but there may be unforeseen compatibility issues with other software on your system. For example, some businesses run software that is not compatible with the latest versions of Internet Explorer.

Because Microsoft frequently releases minor security patches through Windows Update, it is usually best to install recommended updates. Not updating may put your computer at risk.

Always keep your computer plugged into power while it is downloading and installing updates. Windows system files can easily become corrupted if updates are interrupted.

I have Windows Vista. Can I install Windows 7 or 8?

It depends. To determine whether you can upgrade to Windows 7, run the Windows 7 Upgrade Advisor here. To check for Windows 8 compatibility, run the Windows 8 Upgrade Assistant here.

Do I need a touchscreen to use Windows 8?

No. The new interface introduced with Windows 8 was designed with touchscreens in mind, but it is completely navigable with only a keyboard and mouse (or trackpad) for input.

I did a fresh install of Windows, but I can’t find Word. Where is it?

Microsoft Word is part of Microsoft Office, which does not come with Windows. A trial version of Microsoft Office is often included with Windows, but you must always purchase Microsoft Office before you can use Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, or Lync after the trial period expires.

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